Shipping Policy

Shipping Policy for www.upaupatahiti.com

At Upa Upa, we strive to provide our customers with an easy and convenient shopping experience. We ship our products worldwide and are committed to providing fast, reliable delivery. This shipping policy describes our shipping methods, delivery times and shipping costs.

Shipping methods

1. We ship our products through delivery services provided by the Polynesian Post (Fare Rata). The shipping methods available depend on your location and the product you ordered.

Delivery

1. We strive to deliver products in the shortest possible time. Delivery times depend on your location and the shipping method you have chosen. Average delivery times for orders to France are 12 to 18 business days, while average delivery times for orders to the United States are 24 to 30 business days. Please note that these times are indicative and may vary depending on your location.

Shipping costs

1. Shipping costs depend on the weight, size and destination of your order. The exact shipping costs will be calculated during the checkout process and presented to you before finalizing your order. 

Delivery tracking

1. We will send you a tracking number once your order has been shipped. You can use this number to track your delivery in real time.

Deliveredincomplete or delayed

1. If your order is incomplete or you have not received your order within the time frame, please contact us immediately so that we can resolve the issue. We will do our best to find a satisfactory solution.

Taxes and customs duties

1. Applicable taxes and customs duties depend on your location and are the responsibility of the buyer. We are not responsible for any customs fees or taxes you may incur.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. We're here to help and we'll do our best to make your shopping experience at Upa Upa as pleasant as possible.